Privacy Policy

1. Introduction

Praveen Physiotherapy Clinic respects your privacy and is committed to protecting the personal information you share with us through our website, appointment requests, contact forms and other communication channels.

This Privacy Policy explains what information we may collect, how we use it and how we protect it.

2. Information We Collect

When you use our website or contact the clinic, we may collect information such as:

• Your name
• Mobile or contact number
• Email address
• Age and gender, when provided
• Appointment preferences
• Information about your physiotherapy problem or condition
• Additional information you voluntarily provide

3. How We Use Your Information

Information provided by you may be used to:

• Respond to your enquiries
• Process appointment requests
• Contact you regarding your appointment
• Understand your physiotherapy requirements
• Provide appropriate clinic services
• Respond to requests for home visits
• Improve our website and services

4. Appointment Information

Our website may allow you to submit appointment details such as your name, contact number, preferred date, preferred time, visit type and information about your condition.

Appointment requests may be prepared and sent to the clinic through WhatsApp for communication and confirmation.

5. Medical Information

Please provide only the information necessary for your enquiry or appointment request. Information relating to your health or physiotherapy condition should be shared only when you are comfortable doing so.

Information submitted through the website is used for communication and service-related purposes and does not replace an in-person medical assessment.

6. WhatsApp Communication

If you choose to use the WhatsApp appointment or contact option, the information you submit may be transferred to WhatsApp for communication with the clinic.

WhatsApp operates under its own privacy policy and terms. We recommend reviewing WhatsApp's privacy practices before using the service.

7. Information Sharing

We do not sell or intentionally rent your personal information to third parties.

Information may be shared when necessary to provide requested services, communicate with you, operate website functionality or comply with applicable legal requirements.

8. Data Security

We take reasonable steps to protect information submitted through our website from unauthorized access, misuse or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Cookies and Website Usage

Our website may use basic technical information and cookies where required for website functionality, security and performance.

We do not use cookies to intentionally collect sensitive personal information without your knowledge.

10. Third-Party Services

Our website may contain links or integrations with third-party services such as Google Maps, WhatsApp, Instagram, Facebook or YouTube.

These services operate independently and may have their own privacy policies and terms of use.

11. Your Rights

You may contact the clinic regarding personal information you have voluntarily provided through the website and request clarification about its use.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or privacy practices.

Any updated version will be published on this page with the revised date.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact Praveen Physiotherapy Clinic.